When you place an order with us online for product(s) you are offering to buy it for the price stated, subject to the following terms.

Ordering
An email will be sent to you to acknowledge your order and confirm we have received it. This email is generated automatically so it does not necessarily mean that we will be able to fulfil the order. When we receive the order we will check our stock availability. When everything is confirmed we will send you an email to offer a realistic delivery date (usually next day with orders received before 2pm). In the unlikely event that the product isn’t in stock we will contact you to discuss the matter further. We will state one or more of the following; a due date for product(s) you have ordered, offer alternatives to your choice or outline part shipment options.

Peter Cook International may cancel any sale and not supply product(s) if it is reasonable to do so and may change or discontinue the availability of product(s) at any time at its sole discretion. If an order is cancelled, any payment made for the product(s) will be refunded in full. The does not affect your statutory rights.

All new orders are considered and treated as separate entities.

Pricing
We always try to make sure that the prices on petercookint.com are accurate but we are only human after all! If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). If an order is cancelled, any payment made for the products will be returned via your chosen payment method.
For our customers overseas it is important to note that prices are quoted Sterling, outside the UK your banking house should exchange the total amount of your order to the currency of your country at the rate set by your banking house at that time.

Payment
If you are ordering directly from our website you must pay for your product before it is delivered and you can do so by credit/debit card, cheque or postal order.
Credit Card – We endeavour to take payments within two days of ordering your product, this doesn’t hold your order for that time period, it is simply the banking delay between your payment and the release of funds to us.

All your order details and invoices will be sent to the billing address and not the delivery address where delivery address differs to the billing address.

Back Orders
We endeavour to keep stock of the listed items & indicate if any particular item(s) are out of stock. Should an order be placed for item(s), which are not in stock, we will contact you immediately giving details of any shortages. At this point, you may cancel the order, cancel that part of the order that is not available or accept the alternatives we have offered. If you are prepared to wait, balances will be sent when the product arrives into our warehouse, we will always offer an estimated date of delivery. We always e-mail our customers confirming that orders have been despatched. We also send e-mails, when balances are sent. You will also be informed of the method of shipment.

Shipping & Handling
Peter Cook International works in partnership with TNT Distribution who offer a 98% success rate for deliverance of packages on time. Peter Cook International surrenders accountability for the package when TNT collect from our depot. Responsibility for the goods passes to the customer, when the goods are handed to the carrier. We make every effort to deliver within the time stated on petercookint.com but we will not be liable for any loss caused to you by late delivery. Should insurance cover be required, it may be arranged at extra cost.

Our carrier operates between 9am and 5pm on weekdays as standard, Saturday delivery can be arranged. Please specify a delivery address where someone will be able to sign for your products between these hours. If in the uncommon situation that a delivery is attempted but not achieved, then our carrier will try and deliver the package once more before it is returned to us. You will then be responsible for additional carriage charges where applicable.

Returns & Refunds
Unwanted Goods – if you return the product (in good condition) within 30 days of date of receipt, we will refund you any money which you have paid us for that product. All you pay for is any carriage charges you incur. We will allocate you with a returns code (this should be visible on your package to ensure that your return is dealt with quickly). We reserve the right to deduct monies for any damage to the goods, up to the full value of the product, should it fail to get back to us in good condition.

Faulty Goods – We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us at the postal address below within 30 days of receipt.
In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. For help with items later than 30 days after your initial purchase please email us for more information. This does not affect your Statutory Rights.

Return Address - Product Returns Dept
Peter Cook International
Aneal Business Centre
Cross Green Approach
Cross Green Business Park
Leeds. LS9 0SG. UK

You will be responsible for the item(s) until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (recorded delivery)

VAT
All prices quoted on this website include VAT at the UK rate of 17.5%. Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If you are from outside the EU and are unsure of the UK policy on VAT and taxes, please contact the sales team on 004411 3235 1111.

Website Terms of Usage
Peter Cook International aims to provide up to date and accurate information on its web site. However there can be no guarantee as to the accuracy of the information on the site.

Links
This Site may contain links or references to other Web sites outside of our control. Please be aware that we have no control over these sites and our privacy policy does not apply to these sites.

Access
If you would like to review and/or update the information that you have provided to the Site, please send an e-mail to remove@petercookint.com requesting such access or change.

Choice/Opt-out
You may choose to have your name taken off the Peter Cook International e-mail list or have Peter Cook International not provide your information to others in the future by (1) sending an e-mail to mail@youraddress.com with the subject line "Unsubscribe to Peter Cook International" or "Unsubscribe to Partners," or by (2) following instructions as provided in any e-mail message from Peter Cook International.