At PCI we adhere to the Distance Selling Act meaning you have the right to return any goods except items cut to size, (such as cut lengths of fabric), or bespoke/made to order products. Notice to return a product must be given within 14 days of receipt and goods must be received back in a resalable condition for a refund to be given.
If you choose to return any items to us which are no longer needed or have been ordered in error, please contact us on 0113 235 1111 or via email at firstname.lastname@example.org. You will be responsible for any return carriage costs as well as ensuring goods are received back in good saleable condition. We would strongly recommend packing well for protection and advise the use of a tracked courier service.
Where goods have been received in poor or faulty condition and in instances where goods are not as described, PCI will arrange the uplift of the goods at our expense and then re-ship replacements promptly.